// screens/policy.jsx — Help / FAQ, Shipping, Returns, Privacy
// One screen with anchored sections; sticky left rail jumps between them.
const POLICY_SECTIONS = [
{
id: "faq",
label: "Help & FAQ",
eyebrow: "01 — Help & FAQ",
title: "Common questions, answered.",
body: [
{ q: "How do I get a quote?",
a: "Drop your STL on the homepage. We parse it in your browser, run a manifold and overhang check, and quote it instantly — no sign-up. If your file isn't an STL, or you want a hand-priced job, send us a message via the Contact page." },
{ q: "Will my part be waterproof?",
a: "PETG, yes-ish — water-tight against splashes and brief submersion but not pressure-rated without coating. PLA, no. We can vapour-smooth ASA if you ask, which dramatically improves water resistance." },
{ q: "What's the biggest part you can print?",
a: "Our standard envelope is 400 × 400 × 380mm in one piece on our large-format V-Core 4 Hybrid. We split larger jobs into glue-ready halves for free — let us know the part should be split when you upload." },
{ q: "Can you print someone else's STL?",
a: "Yes, provided the license allows it (Creative Commons, public-domain, MakerWorld-permitted, etc). We won't print models that infringe trademarks or copyrighted likenesses. Ask us if you're unsure — we read every job." },
{ q: "What's a 'manifold' check?",
a: "Manifold means the mesh is a sealed, watertight surface — every edge belongs to exactly two triangles. Non-manifold meshes have holes, duplicated faces, or T-junctions, and slicers can fail unpredictably. Our analyser flags them before you pay." },
{ q: "How accurate is the price?",
a: "Within ~10–15% of the final slicer estimate for typical FDM geometry. We use an analytical model that splits the part into shell + top/bottom + infill + supports, each with its own volumetric flow cap. Unusual geometry can drift further — we'll always re-quote by hand if needed." },
{ q: "Do you do batch / production runs?",
a: "Yes — bulk discounts kick in at 10, 25, and 50 units, up to a 20% reduction. For runs over 100 pieces or recurring orders, message us for a manual quote — there's often more we can do on price." },
{ q: "Can you do post-processing?",
a: "Standard: hand-cleanup of supports, light sanding, threaded-insert installation. Add-ons: vapour smoothing (ASA), CA gluing of split parts, paint priming. Tell us in your order notes or contact us beforehand." },
],
},
{
id: "shipping",
label: "Shipping",
eyebrow: "02 — Shipping",
title: "How we get parts to you.",
body: "intro_shipping",
},
{
id: "returns",
label: "Returns",
eyebrow: "03 — Returns",
title: "Our policy on remakes & refunds.",
body: "intro_returns",
},
{
id: "privacy",
label: "Privacy",
eyebrow: "04 — Privacy",
title: "What we keep, what we don't.",
body: "intro_privacy",
},
];
function PolicyScreen({ brand, initialSection, onUpload, onHome, onContact, onNav }) {
const [active, setActive] = React.useState(initialSection || "faq");
React.useEffect(() => {
const el = document.getElementById("policy-" + active);
if (el) window.scrollTo({ top: el.getBoundingClientRect().top + window.scrollY - 80, behavior: "instant" });
}, [active]);
return (
Help · policies
Everything you might want to know.
{/* Sticky nav — becomes a horizontal chip row on phones (m-chips) */}
{/* Body */}
{[
{ l: "Tracked 48 · UK", d: "2–3 working days · £3.95", n: "Royal Mail" },
{ l: "Special · UK", d: "Next working day · £7.95", n: "Royal Mail, before 1pm dispatch" },
{ l: "International", d: "5–10 days · from £18.40", n: "DHL / RM International tracked. Customer covers duties." },
].map((r, i) => (
{r.l}
{r.d}
{r.n}
))}
Standard turnaround is 48 hours from order, plus shipping time. Priority and Express
lead times move your job to the front of the queue at a small surcharge. We email a
photo of every part before it leaves the studio.
);
const ReturnsBody = () => (
{[
{ h: "If we got it wrong", b: "If a print fails our inspection or arrives damaged, we'll remake or refund it — your choice. Send us a photo within 14 days. There's no quibble." },
{ h: "If your STL was wrong", b: "We can't refund prints made from STLs that came out as you uploaded them. Our AI analyser catches the major issues (non-manifold, missing walls, oversized) before you pay; we recommend you check the preview." },
{ h: "Custom & bespoke parts", b: "CAD-designed and CFD-analysed engagements are non-refundable once delivered. We will, however, work with you on revisions — two are included by default." },
{ h: "Cancellations", b: "Free if your job hasn't started printing. Once on the bed, we charge material and machine time used. Email us as fast as you can if plans change." },
].map((it, i) => (
{it.h}
{it.b}
))}
);
const PrivacyBody = () => (
Forma Sync Ltd. is a UK-registered company (Reg. 16274422) and a data
controller under the UK GDPR. The short version of our privacy policy
is below; the long version is available on request.
What we store
Your name, email address, delivery address, and order history. Card
details are handled by Stripe and never touch our servers.
What we don't store
Your STL files. They are parsed entirely in your browser using
JavaScript — Forma Sync's servers never see your geometry until you
add it to a cart and place an order. After fulfilment, files are
deleted from our slicer queue within 30 days.
Cookies
Strictly-necessary only — session, cart state, and palette preference.
No third-party analytics, no advertising trackers. We use server-side
Plausible for aggregate page-view counts, which doesn't set cookies.
Your rights
Email formasync3d@gmail.com to
access, correct, export, or delete the data we hold on you. We reply
within 14 days as required by the UK GDPR.